At lunch today, Andrew mention that when he lived in Seattle he was very impressed with the way the government provided online support and information for things like the DMV, the tax office, etc., but how that when he walks into the office or call on the phone to get help, there is either none or it is surly, lazy, and passive/aggressive. With North Carolina, it is just the opposite. Online infrastructure is not so great, but the people at the counter or on the phone are happy, helpful, and kind. Amazing. It is absolutely true and I prefer the latter most of the time.